FAQs

    • You can select “Pick up in-store” during the purchasing process, and pick up the order in any of our salons, or select “Home delivery” at the address you have given.

    • It depends on the delivery method. Delivery is free of charge when you select “Pick up in-store”. If you select “Home delivery”, the cost of delivery is €3 within mainland Spain and Portugal, and €5 to the Balearic Islands, if the order does not exceed €50. Orders over €50 will be sent free of charge.

    • Yes, by selecting “Pick up in-store” during the checkout process. In this case, delivery will be free of charge.

    • Orders will be delivered within 48 to 72 hours (working days) from the confirmation of order.

    • In this case, please contact our customer service so that they can inform you if a change of address is still possible.

    • Yes, except to the Canary Islands, Ceuta and Melilla.

    • Yes, to mainland Portugal.

    • Yes, you can return an entire order or part of it if it arrives in bad condition or simply because you no longer want it. Should this be the case, please be sure to send us an email requesting the return support@secretosdelagua.com within the period and under the conditions referred to in our Terms and Conditions. Please state: the order number, your name and surname, and if you want to return the entire order or only part of it (stating in the latter case which products you want to return).

       

      Our customer service will let you know whether or not we will collect the order (depending on individual circumstances). After collection, we will proceed to verify the condition of the product once it has reached our warehouse. In all cases, products must be returned in perfect condition, sealed and in their original packaging.

       

      Download our returns guide.

    • The return period is 14 calendar days from receipt of the order. In the event of allergic reactions, the period is extended to 21 calendar days.

    • You can return your order, or part of it, within the period stated in our Returns Policy. In this case, Secretos del Agua will pay both the delivery and return costs.

    • Secretos del Agua does not allow the exchange of products. If you wish to exchange your item for another, you need to request a return for the unwanted item and place a new order for the product you wish to purchase.

    • Once the return has been requested and processed, we get the product back and check that everything is correct. We will then contact you to confirm the refund, which will be paid within a maximum period of 7 calendar days.