Terms and conditions

    • Any orders placed by private customers with Secretos del Agua at www.secretosdelagua.com are subject without limitation to these Terms and Conditions. Private customers are defined as private individuals who restrict the use of Secretos del Agua products to their own personal requirements or those of their family and friends.

    • All available products are shown on the corresponding www.secretosdelagua.com page unless marked as out of stock.

    • The prices applicable to the products are those shown at the time of the order and all are inclusive of taxes (VAT or similar). The breakdown of these taxes will be displayed before the placement and conclusion of the order. Please bear in mind that when you place your order, the system will show you in detail the total taxable amount of the order, the applicable taxes and the corresponding delivery costs.

       

      Taxes, fees and delivery costs will vary depending on the fiscal or geographical area from which the order is made, or is to be sent, so they may change or be deducted after selecting the delivery area.

       

      Offers or discount vouchers may have an expiry date after which they are no longer valid.

       

      The prices displayed on the platform may be reviewed and modified at any time, as they are subject to changes that occur in the market.

    • Purchases of products and services may be paid by credit or debit card, and the payment will be processed via the payment gateway of a secure server such as Redsys.

       

      All your data will be transmitted in encrypted form and on a secure SSL server (Security Socket Layers), which guarantees that neither the owners of this e-commerce website, nor third parties, will have access to your bank details or credit card.

       

      Once you have entered your details, the bank will validate your credit card and proceed with the payment. At this moment, your order takes effect and will be processed and dispatched.

    • The unit price of each product is displayed on the website as the total price, including taxes. It does not, however, include transport and customs charges.

       

      Delivery and customs charges are paid by the customer, who will be precisely informed at all times and before accepting the order of the arising delivery costs. The products purchased will be delivered to the natural or legal person at the address stated within the period specified for each type of delivery.

       

      Deliveries within Spain will be delivered by a specialist courier approximately 48 to 72 hours (working days) after receipt of payment, and subject to stock availability.

       

      Saturdays, Sundays and public holidays (both national and local) will not be counted for the purpose of days required for the delivery of your order.

       

      If the product is out of stock, the delivery time may be delayed by the time it takes to restock. In this case, Secretos del Agua disclaims any liability and will inform the customer of the estimated time of restocking and subsequent delivery.

       

      No orders will be sent to PO Boxes, and we reserve the right to withhold the delivery of orders with incorrect addresses. In all circumstances, our customer service department will contact you using the details you have provided concerning any issue or query that may arise during the processing of your order.

    • Secretos del Agua will do its utmost to satisfy all its customers’ demand for their products.

       

      In case of unavailability of a product after an order has been placed, the customer will be informed by email of the cancellation of the order.

    • Secretos del Agua is currently delivering within Spain: mainland Spain and the Balearic Islands. We do not currently deliver to the Canary Islands, Ceuta or Melilla.

      Spain (mainland): 6 euros

      Balearic Islands: 6,90 euros.

       

      For orders of 70 euros or more, inclusive of VAT, delivery costs will not be charged.

       

      Orders collected at any of our collaborating Secretos del Agua Salons are also free of charge. The return of orders collected at collaborating Secretos del Agua Salons will be processed in the same way as for other orders placed through our website.

    • Customers may request the return of the Products purchased through this website within a period of fourteen (14) calendar days from the date of receipt of the Products, provided they have not been unsealed on delivery or collection.

       

      The return entails the reimbursement of the amounts paid for the purchase of the Products listed on the website and the provision to the customer of a carrier for the collection of the Products at no cost for the return and transport services.

       

      Customers who do not fall into the category of consumers will have the right to return the products purchased through the website within seven (7) days, provided that the Products have not been unsealed on delivery and that the customer assumes the transport costs for their return, except in the cases listed below:

       

      The customer has received an incorrect order, with the Products received not corresponding to the Products purchased. 

       

      • The Products received are defective, or have been received in poor condition as a result of the transport service.

       

      • Any damage to the packaging noticed by the customer at the time of the Product’s collection or delivery must be noted in the Product’s collection or delivery document in order to inform us of the issue. 

       

      • If a Secretos del Agua Salon gives the customer a personalised diagnosis and considers that the products purchased are not suitable for their skin or hair type. 

       

      In the cases listed above, a carrier will be made available to the customer for the collection of the Products at no cost for the return and transport services.

       

      Returns Procedure for Secretos del Agua Products

       

      The correct procedure for returning Products is to communicate with Secretos del Agua by email at our address support@secretosdelagua.com quoting the order number, name and surnames, the invoice number of the original order and whether it is a total or partial return of the purchased Products. In the case of a partial return, the customer should state what Products are to be returned. 

       

      Once you have told us about the return, our Secretos del Agua Customer Service Department will notify you whether or not the collection of the Products will go ahead. Should the decision be positive, the condition of the products will be verified at the Secretos del Agua warehouse once they have arrived. 

       

      All products must be returned in perfect condition, sealed and in their original packaging. 

       

      Product Exchange Policy

       

      Should the customer wish to exchange the Products they have purchased for other Products, he/she must request the return of the Products delivered and place a new order for the new Products he/she wishes to purchase. 

       

      Return of products purchased on the website at Secretos del Agua salons

       

      Secretos del Agua Salons are not authorised to accept the return of any product purchased on this website. The return of products purchased online must be made by sending an email to Secretos del Agua’s Customer Service at the following address support@secretosdelagua.com and in accordance with the procedure described in the Secretos del Agua Returns Procedure

       

      Data protection during the product returns process

       

      Customer data will only be processed by the company that owns the Secretos del Agua brand and its subsidiaries for the purpose of processing and delivering orders, neither disseminating nor sharing this data with third parties. 

       

      In accordance with the provisions of the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, as well as in the Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights, the customer will have access to their personal data and it may be rectified or deleted. To do so, a request must be sent by post to this address: Calle Binefar s/n, 22.510, Binaced, Huesca, or by email to the address support@secretosdelagua.com stating the right you wish to exercise. 

       

      The responsibility assumed by the company that holds the Secretos del Agua trademark will be restricted to the correction in the terms set out above. The company shall not be liable for any incidental damages that may arise from the performance of their services. This category includes, but is not limited to, damages for loss of data, files, images, information, opportunities and profits and moral damages.

       

      Furthermore, we do not assume any liability for colour differences between the original image and that of the delivered product caused by a defective quality of the original image file. Claims based on aesthetic taste shall not be considered as defects in the objects themselves.

       

      The guarantees and responsibilities provided for in this section shall not apply when the defect is due to force majeure or a cause attributable to the customer. In any event, the warranty provided herein is in lieu of all other warranties.

    • Unfortunately, we are unable to offer product exchanges at this time. If you would like to exchange your item for another product, please arrange a return for the unwanted item and place an online order for the product you wish to purchase.

    • The guarantees and after-sales services will be governed by the Royal Legislative Decree 1/2007 of 16 November which approves the text of the General Law for the Defence of Consumers and Users. According to this regulation, the seller is obliged to deliver to the consumer and user products that are in conformity with the contract, and is answerable to the consumer/user for any lack of conformity thereof.

    • Secretos del Agua reserves the right to modify these Terms and Conditions at any time with a new version of the Terms and Conditions posted on its website at www.secretosdelagua.com. The Terms and Conditions applicable to any order are as published in www.secretosdelagua.com on the date of the order.

       

      A failure on the part of Secretos del Agua to exercise or delay in exercising a right provided by these Terms and Conditions does not constitute a waiver of the right or a waiver of any other rights. No partial exercise of any right under these Terms and Conditions shall preclude any further exercise of the right or the exercise of any other right.

    • Secretos del Agua shall not be liable for any failure to comply with an obligation under these Terms and Conditions in the event of force majeure or in any circumstances beyond its reasonable control, including, without limitation, fire, flood, act of God, governmental regulations, strikes, epidemics, pandemics, riots or similar, or supply shortages.

       

      These Terms and Conditions, and all matters arising out of or in connection with them, shall be governed by the law of Spain.

       

      For the resolution of all disputes or questions relating to this website or the activities carried out therein, Spanish law shall apply, to which the parties expressly submit themselves, and the Courts and Tribunals of the city of Madrid Capital shall be competent for the resolution of all disputes arising from or related to its use.